Privacy Policy
Last updated: April 1, 2026
Abella Health Inc. ("Abella," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and telehealth services.
1. Information We Collect
Personal Information
When you create an account or complete our health assessment, we may collect:
- Full name, email address, and phone number
- Date of birth and state of residence
- Billing and payment information
Health Information
To provide personalized care, we collect protected health information (PHI) including:
- Symptoms, medical history, and current medications
- Menstrual and hormonal health history
- Treatment preferences and health goals
- Physician notes and prescription records
Automatically Collected Information
When you visit our website, we may automatically collect device information, browser type, IP address, and browsing behavior through cookies and similar technologies. See our Cookie Policy for details.
2. HIPAA Compliance
Abella is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information is handled in accordance with HIPAA privacy and security rules. We maintain physical, technical, and administrative safeguards to protect your PHI, including end-to-end encryption for data in transit and at rest.
3. How We Use Your Information
We use the information we collect to:
- Provide, personalize, and improve our telehealth services
- Connect you with licensed physicians for hormone therapy consultations
- Process prescriptions and facilitate medication delivery
- Communicate with you about your care plan and appointments
- Process payments and manage your subscription
- Send service updates, health tips, and educational content (with your consent)
- Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Healthcare Providers: Licensed physicians and pharmacies involved in your care
- Service Providers: Third-party vendors who assist with payment processing, data hosting, and communication (under strict confidentiality agreements)
- Legal Requirements: When required by law, regulation, or legal process
5. Data Retention
We retain your personal and health information for as long as your account is active and as required by applicable laws. Medical records are retained for a minimum of seven years following the last date of treatment, as required by healthcare regulations.
6. Your Rights
Depending on your state of residence, you may have the right to:
- Access, correct, or delete your personal information
- Request a copy of your health records
- Opt out of marketing communications
- Request restrictions on certain uses of your PHI
- Receive a notice of any data breach affecting your information
7. Security
We implement industry-standard security measures to protect your data, including 256-bit SSL encryption, secure cloud infrastructure, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at our contact page or email us at contact@abella.care.